Removals Tufnell Park Terms and Conditions
These Terms and Conditions set out the basis on which Removals Tufnell Park provides household and commercial removal, packing, and associated services within Tufnell Park and surrounding areas. By placing a booking with us, you agree that these Terms and Conditions will apply to any services we provide to you.
Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the person, firm or company who requests and purchases the services from Removals Tufnell Park.
We, us, our means Removals Tufnell Park, the removal services provider.
Services means any removal, packing, storage, transportation, loading, unloading, or related services we agree to supply.
Goods means the items that we are moving, packing, transporting, or storing for you.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
Scope of Services
We provide removal and related services for residential and commercial customers, primarily operating in Tufnell Park and nearby areas. Our services may include local moves, regional and national moves, packing and unpacking, dismantling and reassembling of furniture where agreed, loading and unloading, and short-term or temporary holding of goods where specified.
Any additional services requested that are not expressly included in our quotation or written confirmation will only be undertaken at our discretion and may incur additional charges.
Quotation and Booking Process
Quotations are usually provided based on the information you supply, including property access, volume of goods, distance, special handling requirements and any packing services required. Quotations are normally given as a fixed price for the described work, unless we state that the quotation is based on time, mileage, or another charging method.
It is your responsibility to ensure that the information you provide is complete and accurate. If, after booking, it becomes apparent that the work required differs materially from the information given to us, we reserve the right to amend our charges accordingly or decline to carry out part or all of the services.
A booking will only be considered confirmed when you have accepted our quotation in writing or by explicit verbal agreement recorded by us, and when any required deposit has been paid. Provisional dates or verbal discussions do not constitute a binding contract until confirmed by us.
All quotations are valid for a limited period, which we will specify when issuing the quotation. If you accept a quotation after its expiry, we may need to review and adjust the quoted price.
Customer Responsibilities
You agree to:
Ensure adequate and lawful access to the collection and delivery addresses, including parking arrangements and any permits that may be required in your local area.
Prepare and properly pack your goods unless we have agreed to provide packing services. Fragile or valuable items should be clearly marked and appropriately protected.
Ensure that the goods are ready to be moved at the agreed time and that any required dismantling not included in our services has been completed.
Remove from the goods any items that are hazardous, illegal, perishable, or otherwise unsuitable for transport, including but not limited to explosives, flammable materials, gas cylinders, chemicals, contaminated waste, and controlled substances.
Be present, or arrange for an authorised representative to be present, throughout the collection and delivery processes to provide instructions, check inventories where relevant, and sign any necessary documentation.
Comply with all relevant legal and regulatory requirements, particularly regarding waste disposal and environmental regulations.
Payment Terms
Unless otherwise agreed in writing, payment for our services is due in full prior to or on the day of the move, and in all cases before unloading is completed. We may require a deposit at the time of booking to secure your date. The amount and due date of any deposit will be specified in our quotation or booking confirmation.
We may accept various methods of payment, which will be communicated to you during the booking process. You are responsible for ensuring that cleared funds are available by the required date. If payment is not received when due, we reserve the right to suspend or cancel services and to retain possession of any goods in our custody until full payment, including any additional charges, has been made.
Where services are provided to business customers, we may issue invoices with stated payment terms. Late payments may incur interest and administrative charges in accordance with applicable UK law and commercial payment practices.
Cancellations and Postponements
If you need to cancel or postpone your booking, you must notify us as soon as possible. Because we reserve vehicles, staff, and time for your move, cancellation or postponement may incur charges.
We may apply a sliding scale of charges depending on when you notify us relative to the scheduled move date. Typically, cancellations or postponements very close to the move date may be charged at a higher proportion of the agreed fee. The specific cancellation policy and any related charges will be set out in your quotation or booking confirmation.
If we are unable to perform the services on the agreed date due to events beyond our reasonable control, including severe weather, road closures, vehicle breakdown, accidents, industrial action, or other unforeseen circumstances, we will attempt to rearrange the services with you as soon as reasonably practicable. In such cases we will not be liable for any consequential loss, but you will not be charged additional basic removal fees purely for the rescheduling.
Access, Parking and Restrictions
You are responsible for ensuring that sufficient parking and access are available at both the collection and delivery addresses. This may include arranging parking permits, suspending parking bays, or obtaining permission to use loading areas in your locality. Any parking fines, penalties or additional costs incurred as a result of inadequate parking or access restrictions that you were responsible for arranging may be added to your final bill.
If access to your property is restricted by narrow entrances, stairs, lifts, or other obstacles, you must tell us in advance. We may need to allocate additional staff, equipment, or time to manage such conditions, which can affect the quoted price. If unexpected access issues arise on the day, we may charge additional fees or, if it is unsafe or impossible to proceed, decline to move certain items.
Excluded Items and Special Goods
We do not carry or store the following types of goods under any circumstances: prohibited or illegal items, hazardous or toxic substances, firearms and ammunition, gas bottles, explosives, live animals or plants, perishable food, cash, securities, or similar high-value documents. If such items are included in the goods without our knowledge, we accept no liability for loss, damage, or delay relating to them, and you will be responsible for any resulting costs, damage, or claims.
For particularly valuable or fragile items such as antiques, fine art, musical instruments, or high-value electronics, you must inform us in advance. We may require additional protective measures, written declarations of value, or specialised handling arrangements. If you do not notify us of such items before the move, our liability for them may be significantly limited or excluded.
Liability and Limitations
We will exercise reasonable care and skill in providing our services. However, our liability for loss of or damage to goods is subject to the limits and exclusions set out in this section.
Unless otherwise agreed in writing, our liability for loss or damage to goods, however arising, will be limited to a specified amount per item or per consignment, as stated in your quotation or booking confirmation, subject always to the exclusions below. You are encouraged to obtain appropriate insurance cover for your goods, particularly for high-value items, and to check whether your existing home or business insurance policies provide adequate removal cover.
We will not be liable for:
Loss or damage arising from your failure to properly pack or protect goods when packing is carried out by you.
Loss or damage to goods where you have chosen or insisted that we move items against our advice due to their condition, size, or fragility.
Normal wear and tear, superficial scratches, or minor dents that are consistent with normal handling and transport.
Loss or damage caused by atmospheric or climatic conditions, such as damp, mould, or temperature changes, unless directly caused by our negligence.
Loss or damage caused by events beyond our reasonable control, including but not limited to fire, flood, theft, road accidents caused by third parties, or acts of vandalism.
Any indirect or consequential loss, including loss of profit, loss of revenue, loss of opportunity, or emotional distress.
Any loss or damage to items of sentimental value, items not easily valued, or documents and data, including electronic data.
You must notify us in writing of any apparent loss or damage as soon as reasonably practicable and, in any event, within a reasonable time after completion of the services. We may inspect and, where appropriate, attempt repair or replacement. Our total liability to you, whether in contract, tort, or otherwise, will not exceed the amount expressly agreed in your quotation or booking confirmation.
Insurance
We may maintain our own insurance policies in respect of our legal liabilities for loss or damage to goods. Details of such cover are available on request. Our insurance does not replace your own responsibility to insure your goods for their full replacement value. We strongly recommend that you arrange additional insurance where necessary, especially for higher-value moves or moves involving long distances.
Waste, Disposal and Environmental Regulations
We operate in accordance with relevant UK waste management and environmental regulations. We are not a general waste disposal company, and we will not remove, transport, or dispose of household refuse, builder's rubble, hazardous waste, or any materials that require special licensing or treatment unless we have specifically agreed in writing to provide such a service in compliance with applicable law.
If, as part of the services, we agree to take away unwanted items or packaging, we will do so in a lawful and environmentally responsible manner. We may charge additional fees for disposal services, depending on the nature and volume of the items. You remain responsible for ensuring that any items presented to us for disposal are lawful to dispose of and are not hazardous or otherwise restricted.
Where we act as a carrier of waste materials in line with relevant regulations, we will do so in accordance with current legal requirements. You agree not to request or permit us to transport any waste in breach of UK regulations and to indemnify us against any claims, penalties, or costs arising from your failure to comply.
Delays, Waiting Time and Additional Charges
If delays occur that are outside our control, such as waiting for keys, issues with property access, or delays caused by third parties, we may apply waiting time charges at our standard hourly rate or as specified in your quotation. Where additional work is requested on the day that was not included in the original quotation, or where unforeseen circumstances significantly increase the duration or complexity of the move, we reserve the right to charge additional fees.
Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should inform us as soon as possible so that we can attempt to resolve the matter promptly. Complaints about visible damage or missing items should be reported at the time of delivery whenever reasonably possible. We may ask you to provide photographs or other evidence to help us investigate.
We will aim to investigate and respond to complaints within a reasonable timeframe. If a dispute cannot be resolved informally, either party may seek to use mediation or other alternative dispute resolution methods before pursuing court action, where appropriate and agreed.
Governing Law and Jurisdiction
These Terms and Conditions, and any contract arising between you and us, are governed by and will be interpreted in accordance with the laws of England and Wales. Any disputes arising out of or in connection with our services or these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
General Provisions
If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, that part will be severed, and the remaining provisions will continue in full force and effect.
No variation of these Terms and Conditions will be effective unless agreed in writing by us. Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, representations, or arrangements, whether written or oral.
By confirming a booking with Removals Tufnell Park, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
